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I would like to give this place 10 stars if I can.
Those guys really try to give good service and exceed expectations.
I wanted to share my experience with my service advisor Samson Lopez. I have been a loyal Mercedes Benz customer since 2003, but have never had service as pleasant as this visit. Samson has provided me with what I would consider my most memorable and most pleasant service experience I have ever had thus far with any car dealership. Not only did he keep me informed the entire way in regards to what the status was with my repair, but he also made recommendations on how to keep the repair costs to a minimum. When it came time to pick up my vehicle, Samson made sure to not only go over in detail the repair process, but also made sure to explain the bill charges to me in a way that was easy to understand. He made me feel very comfortable and made my visit, from drop off to pick up extremely smooth. It was also very pleasant to get my car back washed and fully detailed. I will definitely not hesitate to recommend Samson at Mercedes Benz Maple to my friends and family, and I myself will be back again. Thank to you Samson!
Friendly service, elegant and welcoming environment.
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